Guarantees and Returns Policy
The parcel and its contents are your responsibility until they reach us. We therefore recommend you send them registered post and retain proof of postage. Please use the Signed For service not Special Delivery as this has become very expensive.
The cost of returning goods is at your expense. This does not affect your statutory rights.
Please send to our distribution address below along with your name, order number.
If you would like to use our return service please e-mail us with your order number.
a. For items up to 3kgs - £3.00 up to 4 cushions
b. For items over 3kgs and up to 5kgs - £5.00 up to 6 cushions
c. For items over 5kgs and up to 10kgs - £10.95 6 cushions plus and rugs.
For small and medium items up to 5kgs in weight a returns label will be e-mailed to you, print this of and apply it securely to the outer packaging of your item and take it to your local myHermes ParcelShop drop-off – we will email your closest one to help you.For large items over 5kgs we will contact you to arrange a convenient date between Monday to Friday to collect the item you wish to return.
ROCO VERRE LTD
ZAIDA HOME DIVISION
32 BERTIE WARD WAY
Please notify us of any damage or losses within 3 days as we will not consider any claim against any loss or damage after 7 days.
We will not be held responsible for damage to any goods in transit on their way back to us.
We will then repair or replace the faulty item for you within 14 days.
This applies to all goods supplied in the UK and overseas, although pick up from outside the UK is not always available so please call us to discuss. The cost of any returns from overseas requested by us and as the result of a manufacturing fault will be compensated within reason.
Please contact us immediately to discuss any issues as we cannot be held responsible for items manufactured to an exact match of the customer’s specific instructions.
Deliveries within the UK
Standard Delivery* in the UK is only £2.95 (usually 2-4 working days)
Next Day Delivery by FedEx** for stock items ordered by 1pm £4.95 (does not include custom items)
If no one is available at the delivery address to sign for the goods, a card will be left by the delivery company.
Special delivery options will not be refunded with returns.
What happens if some or all of the products on my order are out of stock?
Below the price in Zaida cerese our site shows either in stock or 4-8 weeks, if you place an order thats out of stock we will e-mail you a more accurate delivery time as stock is changing constantly.
Delivery cost is calculated by the size-weight of the item you order and the Zone your country falls in. It is all done automatically for you at the Checkout when you select the country for delivery. If your country is not on the list please e-mail us for a delivery quote.
All export delivery costs will not be refunded with returns.
All exports welcome please select the appropriate country in the Delivery Address details at the Checkout. If you are based in Europe please e-mail with your order requirements for VAT free shopping. The rest of the world our checkout will automatically deduct VAT (local tax).
We also accept Paypal please click on the relevent button when at the check out.
We employ MasterCard secure code and verified by visa to ensure that your credit card will not be used by unauthorised people and can only be used by the user, which prevents fraud.
When paying by card over the internet we NEVER see any of your card details, this is handled via Worldpay
We do not keep any credit card details whether you order over the internet or by phone.
When we dispatch your order you will receive an e-mail with a dispatch receipt, and expected delivery times. If your order has been dispatched via Fed Ex,or Yodel you will also have a tracking number which allows you to track the progress of your goods.
Tel: 01362 288250